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New Research

Emotional intelligence improves business performance

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New Research shows Emotional Intelligence Improves Organizational Climate and Bottom-Line Performance, Presented at Harvard University in June.

A three-year study at Amadori, a European supplier to McDonalds, shows that managers who are more skilled with emotions perform better themselves and create higher levels of business performance.

Six Seconds, The Emotional Intelligence Network, published a new study showing that leaders with stronger emotional intelligence create higher performance.

One of the leaders of the project, Massimiliano Ghini, a professor of management at Alma Graduate School in Italy, says the study is important because it links three critical variables: emotional intelligence, employee engagement, and organizational performance.

Key findings include:

1. For individual managers, emotional intelligence scores predict 47% of the variation in manager’s performance scores.

2. Emotional intelligence predicts 76% of the variation in organizational engagement.

3. Plants with higher organizational engagement achieved higher bottom-line results.

4. In addition, during the project, employee turnover also dropped by 63%.

As Ghini says, this study is important because it is one of the first studies which shows the relationship between “the individual leader’s emotional intelligence, the impact on organizational climate, and how that drives performance.”

The study appeared this week on Six Seconds, The Emotional Intelligence Network. Six Seconds is a global organization supporting the development of emotional intelligence. Members include authors, scientists, coaches, trainers and educators in nearly 100 countries.

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